Refund Policy
This website is owned and operated by Kay Lowe (referred to as the Artist and the Vendor at various points). These Terms set forth the terms and conditions under which you may use this website and services as offered by the Artist. This website offers visitors access to view the Artist's Portfolio, as well as directions for commissioning the site owner for artworks, and to make purchases at the site owner's Store. By accessing or using the website of these services, you approve that you have read, understood, and agree to be bound by these Terms.
REPLACEMENTS FOR MISSING OR DAMAGED GOODS
1. Replacements for store items or commissions will be issued with no additional cost to the in the case that the item is lost in the mail or arrives damaged. The cost of shipping insurance included in standard shipping covers these replacements.
2. To inform the Artist that you need a replacement, Client should email stripedrosesketches@proton.me and provide documentation of the delivery failure or damaged item.
3. Shipping time may have a slight delay to account for the time taken to print new work.
REFUNDS FOR MISSING OR DAMAGED GOODS & COMMISSIONS
1. If the Customer/Client does not want a replacement for your damaged or missing store item or commission, the Customer/Client can request a full refund. To request a refund, please email the Artist at stripedrosesketches@proton.me and provide documentation of the delivery failure or damaged item.
2. Any undamaged store item will be refunded to the Customer in full if returned by mail with the original receipt and a postmark date within 14 days of purchase. After that, the purchase is non-refundable.Â
POLICY FOR CANCELED COMMISSIONS
1. If Client requests cancellation, 50% of project fees may be forfeit if cancelled after the line work starts. The client is not expected to pay the cost for a finished commission if the commission is cancelled before completion.
2. No refunds are possible after work begins unless initiated by the Artist.
3. If Artist cannot complete work or there are delays as detailed in Section 3 of the Commission Terms of Service for unforeseen reasons, the Client may be eligible for a full refund. If work done up to this point is accepted and used by the Client, the Artist will provide a partial refund only.
4. Clients have the right to request refunds 3 months after deadlines if Work has not been delivered and there was no agreed upon amendment to the timeline.